How to make a claim

Medical emergencies

If you’re abroad and have an emergency or need medical treatment, please call the emergency medical assistance helpline at anytime +44 (0)1403 288 125**.

For Gadget claims please call 0300 880 1762 or email

For all other claims

For all travel insurance claims including lost baggage, holiday cancellation, medical and travel delay, etc.

  • Register and submit your claim online by clicking here
  • Download a claim form by clicking here
  • Call the claims helpline to request a claim form +44 (0) 1403 288 421**

**Telephone calls may be recorded for security purposes and monitored under our quality control procedures.