Manage your policy

What would you like to do today?

From viewing your policy documents to making a claim, here's how you can manage your travel insurance policy with us.

Travel Insurance with Covid-19 cover as standard

Always check your policy schedule and terms and conditions, as our policy coverage has changed since the COVID outbreak, depending on when you bought your policy.

New policies sold from the 7th October 2020 include, as standard:

  • Cancellation cover if you're diagnosed with Covid-19 within 14 days of your booked departure date
  • Cover for emergency medical treatment and repatriation if you contract Covid-19 while abroad
  • Unlimited medical expenses if you choose Platinum single trip or annual multi-trip cover

Don't forget to check the latest Foreign, Commonwealth and Development Office (FCDO) and local government travel advice before you go. Our policy does not provide cover if you travel to a destination where the FCDO advises against 'all but essential' travel unless you have purchased the Enhanced Covid-19 add on.

For full details of the Covid-19 cover provided on new policies take a look at our policy booklet.

Enhanced Covid-19 cover add on

We now have the option to add Enhanced Covid-19 Cover to your policy, for added protection when you travel. If you add this extra cover, you will be protected if you visit anywhere in Europe even if the FCDO advises against all but essential travel, solely as a result of COVID 19. Adding Enhanced Covid-19 Cover is only £11 extra for a single trip and £15 for an annual multi trip and covers everyone on the policy. To add this additional protection just select the 'Enhanced Covid-19 Cover' when you quote.

The Enhanced Covid-19 Cover also includes:

  • Full cover if you visit Europe even when the FCDO advises against all or "all but essential" travel if the advice solely relates to COVID-19
  • Cancellation due to self-isolation if you are contacted by UK Test and Trace System
  • Cancellation should you have an adverse reaction to a COVID-19 vaccine
  • Cancellation for incomplete COVID-19 vaccinations due to illness

Please be aware this cover is only available to those customers who are travelling to a country within Europe and have taken the UK recommended vaccinations when offered to them. If you have not been offered a vaccination due to a shortage in supply, you would not be covered.

For full details of the Covid-19 cover provided on new policies take a look at our policy booklet.

Access your documents

You can access your Sainsburys Bank portal to:

  • View saved quotes and your policy number
  • Add a new quote or policy to your online portal
  • View and print your policy documents
  • See exactly what's covered with your policy.

Make a claim

Do you need to make a travel insurance claim? It's best to have all the information about what happened to hand before getting in touch, this includes:

  • Your personal details and policy number - you can get your policy number on your Sainsburys Bank portal
  • Details about your claim, for example the flight number and name of your airline (if it's relevant).

Cancel your policy

If you need to cancel your travel insurance policy, access our cancellation form online or alternatively contact us through our Live chat . Our opening hours are Monday to Friday, 9am to 5pm (excluding bank holidays).

Please have the following information to hand:

Renew your policy

You'll receive your renewal letter about three weeks before your policy is due to end. Please take the time to read through your renewal invite and before you renew please check the following:

  • Your cover is suited to your travel plans for the next year
  • Your personal information and those of any other individuals on the policy

Our opening hours are Monday to Friday, 9am to 5pm (excluding bank holidays).

Amend your existing policy

If you need to make a change to your policy including:

  • Adding winter sports cover
  • Changing or updating personal details
  • If your circumstances have changed
  • Adding friends or family to your policy
  • Changing the region you're travelling to

Our opening hours are Monday to Friday, 9am to 5pm (excluding bank holidays).

I have a query about my policy

  • If you have any questions, we recommend that you check our comprehensive list of FAQs before calling us as you may be able to get the information you need more quickly
  • If not, you can contact us through our Live chat, contact us through our Live chat .

Sainsbury's emergency medical assistance (Please remember to quote your name and policy number)

24-hour Help Line
+44 (0) 1403 288 125

Claims helpline

01403 288 421

Legal costs and expenses

+44 (0)117 934 0548

Gadget claims and complaints

0330 880 1762