Manage your policy

What would you like to do today?

From viewing your policy documents to making a claim, here's how you can manage your travel insurance policy with us.

Before you buy

It is essential that you check the latest FCDO advice for your destination before you travel. Our travel insurance policies do not provide cover for travel to an area where the FCDO advises against all or all but essential travel unless you purchase our optional Enhanced Covid-19 cover that will protect you if the advice is given solely as a result of Covid 19.

Stay up-to-date with the latest rules:

Please continue to check our FAQ's regularly which will contain the latest guidance.

Access your documents

You can access your Sainsburys Bank portal to:

  • View saved quotes and your policy number
  • Add a new quote or policy to your online portal
  • View and print your policy documents
  • See exactly what’s covered with your policy.

Make a claim

Do you need to make a travel insurance claim? It's best to have all the information about what happened to hand before getting in touch, this includes:

  • Your personal details and policy number - you can get your policy number on your Sainsburys Bank portal
  • Details about your claim, for example the flight number and name of your airline (if it’s relevant).

Cancel your policy

If you need to cancel your travel insurance policy, access our cancellation form online or alternatively contact us through our Live chat . Our opening hours are Monday to Friday, 9am to 5pm (excluding bank holidays).

Please have the following information to hand:

Renew your policy

You'll receive your renewal letter about three weeks before your policy is due to end. Please take the time to read through your renewal invite and before you renew please check the following:

  • Your cover is suited to your travel plans for the next year
  • Your personal information and those of any other individuals on the policy

Our opening hours are Monday to Friday, 9am to 5pm (excluding bank holidays).

Amend your existing policy

If you need to make a change to your policy including:

  • Adding winter sports cover
  • Changing or updating personal details
  • If your circumstances have changed
  • Adding friends or family to your policy
  • Changing the region you're travelling to

Our opening hours are Monday to Friday, 9am to 5pm (excluding bank holidays).

I have a query about my policy

  • If you have any questions, we recommend that you check our comprehensive list of FAQs before calling us as you may be able to get the information you need more quickly
  • If not, you can contact us through our Live chat, contact us through our Live chat .

Sainsbury's emergency medical assistance (Please remember to quote your name and policy number)

24-hour Help Line
+44 (0) 1403 288 125

Claims helpline

01403 288 421

Legal costs and expenses

+44 (0)117 934 0548

Gadget claims and complaints

0330 880 1762