You can access your Sainsburys Bank portal to:

• View saved quotes and your policy number
• Add a new quote or policy to your online portal
• View and print your policy documents
• See exactly what’s covered with your policy.

Do you need to make a travel insurance claim? It's best to have all the information about what happened to hand before getting in touch, this includes:

• Your personal details and policy number - you can get your policy number on your Sainsburys Bank portal
• Details about your claim, for example the flight number and name of your airline (if it’s relevant).

If you need to cancel your travel insurance policy, access our cancellation form online or alternatively contact us through our Live chat . Our opening hours are Monday to Friday, 9am to 5pm (excluding bank holidays).

Please have the following information to hand:

• Your personal details
• Your policy number - you can get your policy number on your Sainsbury's Bank portal.

You'll receive your renewal letter about three weeks before your policy is due to end. Please take the time to read through your renewal invite and before you renew please check the following:

• Your cover is suited to your travel plans for the next year
• Your personal information and those of any other individuals on the policy

If you need to make a change to your policy including:

• Adding winter sports cover
• Changing or updating personal details
• If your circumstances have changed
• Adding friends or family to your policy
• Changing the region you're travelling to

• If you have any questions, we recommend that you check our comprehensive list of FAQs before calling us as you may be able to get the information you need more quickly
• If not, you can contact us through our Live chat, contact us through our Live chat .