Manage your policy

What would you like to do today?

From viewing your policy documents to making a claim, here's how you can manage your travel insurance policy with us.

Why choose Sainsbury’s Bank?

Nectar members save up to 20% on all travel insurance policies. Discount doesn't apply to premiums for pre-existing medical conditions, enhanced gadget cover or enhanced COVID-19 cover.*

  • Choose from Silver or our 5 star Defaqto rated Gold or Platinum cover
  • Cover for unlimited medical expenses if you choose Platinum annual or single trip cover
  • 24/7 helpline available in case of medical emergencies
  • Cover for a wide range of pre-existing medical conditions
  • COVID cover as standard more info

What about pre-existing medical conditions?

All Sainsbury’s Bank Travel Insurance policies can be tailored to cover many pre-existing medical conditions.

A pre-existing medical condition is an injury, illness, disease or other medical condition that happens before your holiday starts.

You need to declare it before you get your quote. You’ll also need to let us know about any new medical conditions that arise before your policy starts. And if the nature of a condition you’ve declared changes, you need to let us know about that too.

I have a query about my policy

  • If you have any questions, we recommend that you check our comprehensive list of FAQs before calling us as you may be able to get the information you need more quickly
  • If not, you can contact us through our Live chat, contact us through our Live chat .

Access your documents

You can access your Sainsburys Bank portal to:

  • View saved quotes and your policy number
  • Add a new quote or policy to your online portal
  • View and print your policy documents
  • See exactly what's covered with your policy.

Make a claim

Do you need to make a travel insurance claim? It's best to have all the information about what happened to hand before getting in touch, this includes:

  • Your personal details and policy number - you can get your policy number on your Sainsburys Bank portal
  • Details about your claim, for example the flight number and name of your airline (if it's relevant).

Cancel your policy

If you need to cancel your travel insurance policy, access our cancellation form online or alternatively contact us through our Live chat . Our opening hours are Monday to Friday, 9am to 5pm (excluding bank holidays).

Please have the following information to hand:

Renew your policy

You'll receive your renewal letter about three weeks before your policy is due to end. Please take the time to read through your renewal invite and before you renew please check the following:

  • Your cover is suited to your travel plans for the next year
  • Your personal information and those of any other individuals on the policy

Our opening hours are Monday to Friday, 9am to 5pm (excluding bank holidays).

Amend your existing policy

If you need to make a change to your policy including:

  • Adding winter sports cover
  • Changing or updating personal details
  • If your circumstances have changed
  • Adding friends or family to your policy
  • Changing the region you're travelling to

Our opening hours are Monday to Friday, 9am to 5pm (excluding bank holidays).

Sainsbury's emergency medical assistance (Please remember to quote your name and policy number)

24-hour Help Line
+44 (0) 1403 288 125

Claims helpline

01403 288 421

Legal costs and expenses

+44 (0)117 934 0548

Gadget claims and complaints

0330 880 1762