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From viewing your policy documents to making a claim, here's how you can manage your travel insurance policy with us.
Nectar members save up to 20% on all travel insurance policies. Discount doesn't apply to premiums for pre-existing medical conditions, enhanced gadget cover or enhanced COVID-19 cover.*
All Sainsbury’s Bank Travel Insurance policies can be tailored to cover many pre-existing medical conditions.
A pre-existing medical condition is an injury, illness, disease or other medical condition that happens before your holiday starts.
You need to declare it before you get your quote. You’ll also need to let us know about any new medical conditions that arise before your policy starts. And if the nature of a condition you’ve declared changes, you need to let us know about that too.
You can access your Sainsburys Bank portal to:
Do you need to make a travel insurance claim? It's best to have all the information about what happened to hand before getting in touch, this includes:
If you need to cancel your travel insurance policy, access our cancellation form online or alternatively contact us through our Live chat. Our opening hours are Monday to Friday, 9am to 5pm (excluding bank holidays).
Please have the following information to hand:
You'll receive your renewal letter about three weeks before your policy is due to end. Please take the time to read through your renewal invite and before you renew please check the following:
If you need to make a change to your policy including: